Privacy policy

JD Group (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our website.


1. Information We Collect

We may collect the following personal information when you browse, order, or contact us:

  • Name, email address, phone number

  • Shipping and billing address

  • Order history and payment method

  • IP address, device type, and browsing behavior (via cookies)


2. How We Use Your Information

Your data is used to:

  • Process and fulfill orders

  • Send order confirmations and delivery updates

  • Provide customer support

  • Improve site performance and shopping experience

  • Send promotional content (if you’ve opted in)


3. Legal Basis for Processing (GDPR)

We process your data based on:

  • Contractual necessity (order fulfillment)

  • Legal obligations (tax, fraud prevention)

  • Legitimate interest (service improvements, analytics)

  • Consent (email marketing, optional tracking)


4. Cookies and Tracking

We use cookies to enhance your shopping experience, understand traffic, and personalize content. You can adjust cookie preferences in your browser settings.


5. Data Sharing

We only share personal data with third parties necessary to complete services, such as:

  • Payment providers

  • Shipping couriers

  • Customer support platforms

We never sell or rent your personal data.


6. Data Retention

We retain data only for as long as necessary to fulfill the above purposes or as required by law (e.g. tax regulations).


7. Your Rights Under GDPR

You may request to:

  • Access or correct your personal data

  • Erase your personal data (“right to be forgotten”)

  • Withdraw consent for processing

  • File a complaint with your local data authority

To exercise your rights, contact us via:

📧 support@jdgroup-eu.com


8. Data Security

We take appropriate technical and organizational measures to safeguard your information, including SSL encryption and secure payment gateways.


9. Contact Information

If you have any questions or concerns about our privacy practices, please contact us at:

JD Group EU Distribution Center
Kingsfordweg 151
1043 GR Amsterdam
The Netherlands
📧 support@jdgroup-eu.com