Return policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a 30-day return and exchange policy.
1. Eligibility
Items must be returned within 30 days of receipt, in their original condition, unworn, and with all original packaging and tags attached.
2. How to Return
Please contact our support team before sending back your item:
📧 support@jdgroup-eu.com
Include your order number and reason for return. We’ll provide return instructions and the return address.
3. Return Shipping
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If the return is due to a defect or our error, we will cover return shipping.
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For other reasons (e.g. wrong size, changed mind), return shipping is the customer's responsibility.
We recommend using a trackable shipping method.
4. Refunds
Once your return is received and approved, your refund will be issued to the original payment method within 5–10 business days.
5. Exchanges
If you need to exchange an item, please contact our support team. Exchanges are subject to availability.
6. Return Address
All eligible returns should be sent to:
JD Group EU Distribution Center
Kingsfordweg 151
1043 GR Amsterdam
The Netherlands